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If there are no hints or affordances, users are more likely to have unrealistic expectations. Secondly, they give businesses an opportunity to show their more human side. Brands can use the chatbot persona to highlight their values, beliefs but also create a personality that can connect with conversational ui and “charm” their target audience. After, …

Conversational UI: 9 Must-Follow Principles to Humanize Your Chatbot قراءة المزيد »